Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We deliver an 8 mile radius from Bridgeville, PA. Deliveries go out between 9-5 pm. Usually two runs go out, once in the morning and once in the afternoon. We ring the doorbell but also knock. More than a few times we have found that doorbell do not always work. We will leave the delivery only if there is a covered porch, temperatures are below 75 degrees and above 45 degrees. If the conditions are right then we call the recipient and let them know where their delivery will be once they return.

We accept returns within 3 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.